Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at piinupdollz@gmail.com .
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at piinupdollz@gmail.com and send your item to: 1500 N University Drive
Pembroke Pines Fl 33024.
Shipping returns
Pinupdollz Wig Collection will accept exchanges of unworn and unwashed wig units within 7 business days of the date of purchase.
To return your product, you should mail your product to: piinupdollz@gmail.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at piinupdollz@gmail.com for questions related to refunds and returns. or call us
Delivery
We Ship To all 50 States. All orders are shipped with a USPS tracking number. Custom Wig orders typically take 7-10 Business days to be processed before shipping. During sale periods and promotions the processing time may be longer than normal.